As Zhao and Getz (2008) observed, the tourism and hospitality sectors are generally dominated by small and family businesses worldwide. Some major contributions of these businesses include job creation, economic revitalization (Fleischer & Felsenstein, 2004; Wanhill, 2000), destination development (Russell & Faulkner, 1999; Tinsley & Lynch 2001), product innovation (Russell & Faulkner, 1999; Scott & Laws 2004), and, in the context of developing countries, local participation, community empowerment, and poverty alleviation (Brown, 1998; Manyara et al., 2006; Rogerson, 2004; United Nations World Tourism Organization, 2005). Yet despite their clear economic significance, small businesses in the tourism and hospitality sectors remain
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